Case Study: Goodwill Southern CA achieves reduced theft, improved safety and better employee training with Milestone Systems

Technology provides the tools with Milestone XProtect® IP video management software, Axis cameras and MobiDEOS mobile access

Land of Lincoln Goodwill Industries, a nonprofit retail operation serving hundreds of customers daily, needed a reliable way to reduce shrinkage and improve safety. The organization faced both external shoplifting and significant internal pilfering, and required monitoring of entry/exit points, POS terminals, donor drop-offs and areas prone to slip-and-fall incidents, plus forensic tools for investigations.

NAVCO installed Milestone XProtect Professional with Axis HD cameras and MobiDEOS MobileCamViewer, providing mobile remote access, two-way audio and an open IP platform for analytics and future integrations. The system helped catch a short-change artist, deter internal theft, speed police response through remote assessment, enhance employee training and deliver actionable business intelligence — while offering scalable, lower total cost of ownership for future upgrades.

Goodwill Southern CA

Rick Levine

VP of Loss Prevention & Safety, Land of Lincoln Goodwill Industries