Case Study: Saxon Boutique Hotel & Spa achieves discreet, scalable VIP security and elevated guest service with Milestone Systems

Saxon Boutique Hotel and Spa - Customer Case Study

The Saxon Boutique Hotel & Spa is a five‑star, award‑winning property that caters to VIPs, dignitaries and high‑profile guests. It needed a discreet, reliable security solution to protect guests, staff operations, valuable original artwork and other assets across an expanding property while preserving the hotel’s exclusive atmosphere.

Camsecure implemented an open‑platform Milestone XProtect IP video system (upgraded to XProtect Enterprise) with Axis network cameras, replacing multiple analog CCTV systems. The scalable, easy‑to‑use setup provides role‑based access for managers, discreet coverage that preserves guest privacy, faster incident response (including evidence used in court within 24 hours) and measurable service and security improvements as the hotel continues to expand.

Saxon Boutique Hotel and Spa

George Cohen

Managing Director, Saxon Boutique Hotel and Spa