Case Study: Queensland Investment Corporation (QIC) achieves proactive shopping centre security with Milestone Systems

QIC shopping centres find new ways of using video tech and create Project Safe-Guard

Queensland Investment Corporation (QIC) needed to move beyond a traditional, reactive CCTV setup across its shopping centres after an investigation into a self-harm incident revealed gaps in how its cameras were being used. Working with Milestone Systems and partners including PMT Security, QIC explored how Milestone XProtect® Corporate VMS could help monitor high-risk areas more proactively.

Milestone Systems delivered an integrated solution built around Milestone XProtect, connected to Axis cameras, analytics, access control, and speakers, with automated alerts and a revamped control room to detect unusual human and vehicle behavior. The result was a more proactive security operation that helped prevent breaches and potential incidents, with QIC reporting that the system had likely saved lives and improved staff efficiency across its properties.

Queensland Investment Corporation

Deb Palmer

National Programs Manager