Case Study: Pan Pacific Hotels ensures guest safety and modernizes surveillance with Milestone Systems

Pan Pacific Hotels Group rolls out Milestone IP video technology to ensure guest safety

Pan Pacific Hotels Group, an upscale hospitality operator across Asia and the Pacific, faced the challenge of maintaining high standards of guest safety and security across busy, multiuse properties. Pressure to upgrade an aging analog surveillance system came to a head ahead of the IMF conference in Singapore, requiring faster, scalable monitoring of public areas, events and staff without disrupting operations.

Pan Pacific deployed Milestone XProtect open-platform IP video management, using video encoders to preserve existing analog investments while migrating to Axis network cameras and a centralized IP architecture. The rollout delivered faster implementation, a smaller physical footprint, motion-triggered recording that cut storage needs, sharper image quality, improved operational monitoring and quicker incident response — plus easier expansion, integrations and a future-proof, lower total cost of ownership.

Pan Pacific Hotels

Mark Fancourt

Vice President Information Technology, Pan Pacific Hotels Group