Case Study: The Pallet Network achieves rapid claim resolution and unequivocal video evidence with Milestone Systems' XProtect Professional

Pallet Network - Customer Case Study

The Pallet Network (TPN), Ireland’s largest palletised freight distributor with 23 regional carriers, found its main-warehouse analogue CCTV setup could no longer meet security or logistical needs. Its three DVRs made incident investigations slow and disjointed—tracing a single damaged or missing pallet could take around two hours due to separate DVR logins, fragmented files and confusing timestamps—delaying claims and sometimes forcing settlements for lack of evidence.

Ultimate Security replaced the ageing system with a unified IP solution using Milestone XProtect® Professional, IQinVision 1.3MP cameras, ACTi encoders to retain 24 existing analogue cameras, and Viasys analytics for perimeter detection. The new setup lets staff search all cameras from one platform, save snapshots or AVI clips instantly and forward evidence within minutes, cutting investigation time to about 10–15 minutes and delivering clear, unequivocal footage that has streamlined claims handling and improved operational efficiency.

Pallet Network

Peter Mills

Operation Manager, TPN Network