Case Study: Creaseys Guernsey achieves reduced shrinkage and improved customer service with Milestone Systems

Milestone Partner KMH Group helps Creaseys to secure expanded site at St Peter Port, Guernsey

Creaseys Guernsey, a 20,000 sq ft Marks & Spencer franchise in St Peter Port, doubled its retail space and faced growing shrinkage—primarily theft from cash registers and occasional high‑value shoplifting—across a complex six‑floor, multi‑level layout with low ceilings and pillars. With no budget for manned guarding, the retailer needed a reliable, low‑maintenance, easy‑to‑use surveillance system that could provide comprehensive coverage and be operated by non‑security staff.

Milestone partner KMH Group installed Milestone XProtect Enterprise with 74 Axis IP cameras, two dedicated servers and the XProtect Smart Client, delivering HD recording, easy setup and fast user access (system live after a 30‑minute training). The solution improved cash‑till monitoring (helping distinguish banknotes), reduced losses, enabled quick evidence export, enhanced customer‑service oversight and is now recommended by Creaseys’ IT for other stores, with potential for centralized remote monitoring.

Creaseys Guernsey

Andy Le Maitre

Group Financial Controller, Creaseys Guernsey