Case Study: Massachusetts General Hospital achieves faster, more efficient video investigations with Milestone Systems

MGH Unifies, Integrates with BriefCam & Milestone

Massachusetts General Hospital (MGH), a 1,200‑bed teaching and research hospital in Boston, was overwhelmed by video: thousands of hours from hundreds of cameras and more than 1,000 investigations a year across a complex 17‑acre campus and many satellite sites. With limited staff coverage, high ER volatility, and risks like patient elopement, the security team couldn’t keep up with manual video review or turn footage into actionable intelligence.

MGH unified on the Milestone XProtect VMS, standardized Axis network cameras (expanding to ~1,300 cameras) and integrated BriefCam Syndex Pro for fast video review, search, analytics and visualized metadata. The combined solution dramatically cut review time, raised investigation success rates (per a two‑year ROI review), enabled data‑driven redeployment of resources, and extended CCTV value into operational efficiency and better incident outcomes.

Massachusetts General Hospital

Bonnie Michelman

Director of Police, Security and Outside Services