Case Study: MFI Furniture saves £110,000/year and boosts security and operations with Milestone Systems

MFI Furniture - Customer Case Study

MFI, the UK’s largest household furniture manufacturer, retailer and distributor with 10,500 employees and a nationwide network of factories, distribution centres and stores, needed a scalable way to secure 24/7 home-delivery centres and hundreds of other sites. With round‑the‑clock shifts, frequent break‑ins, vandalism, internal theft and fraud, and annual gatehouse guard costs of about £55K per site, MFI required a centrally managed solution that could provide both local and remote oversight.

MFI deployed Milestone XProtect software and Panasonic IP cameras, installed and supported by Pacific Computers, using XProtect Central and Matrix for integrated access control, motion‑activated recording and remote viewing. The system replaced physical gate guards at pilot sites—saving £110,000 a year across two centres—while improving theft prevention, delivery quality control, employee accountability and remote management via laptop and central monitoring.

MFI Furniture

Nicholas Stephenson

Group Security Manager, MFI