Case Study: Majid Al Futtaim achieves centralized, scalable surveillance with 100% uptime and reduced operational costs (23% → 7%) with Milestone Systems

Majid Al Futtaim - Customer Case Study

Majid Al Futtaim, a leading shopping mall, retail and leisure operator in the Middle East and North Africa, faced the challenge of modernizing an outdated analog surveillance estate spanning 30 properties and nearly 10,000 cameras. The company needed a scalable, multi-site solution to meet strict UAE/MENA reliability and data‑retention rules, eliminate image loss, and reduce operator fatigue from monitoring large camera networks.

They implemented an open-platform solution centered on Milestone XProtect Corporate VMS with Axis cameras, Pivot3 hyper‑converged storage and iCetana dynamic live monitoring, federating all sites into a single management interface. The upgrade delivered 100% uptime and zero image loss, centralized real‑time monitoring, improved operator effectiveness, and cut hardware/server/camera operational costs from 23% to 7%, enabling faster, more effective incident response.

Majid Al Futtaim