Case Study: The Dorchester Hotel achieves discreet, future-proof security with Milestone Systems

London's Dorchester Hotel delivers discreet, top-class security with future-proof Milestone IP video platform

The Dorchester, a luxury Mayfair hotel serving celebrities, diplomats and high-profile guests, needed discreet but robust surveillance to manage constant guest, staff and delivery traffic, deter paparazzi and respond to growing security demands as the group expanded. The team required a future-proof, scalable system that preserved existing investments while supporting new locations and innovations.

TM Security implemented a Milestone XProtect IP video platform with ACTi encoders to digitize existing analog cameras, Axis IP cameras in the new spa, Cisco networking and five Milestone servers, plus a modern command center and staff training. The upgrade delivered clearer, searchable footage, 30-day retention, remote access, automatic alerts and a discreet, scalable solution that improved investigation speed, reliability and VIP protection while accommodating future growth.

Dorchester Hotel