Case Study: Hyatt Hotels achieves a standardized global security and remote video management platform with Milestone Systems' XProtect VMS

Hyatt Hotels‎ - Customer Case Study

Hyatt Hotels, which manages hundreds of properties across more than 10 brands, faced a fragmented CCTV environment with inconsistent camera coverage, frequent outages, localized video storage, and uneven user training—shortcomings made stark by a 2009 hotel terrorist incident that exposed the risk of onsite-only footage. The lack of a standardized, remotely accessible video management platform hindered incident response, centralized support, and consistent security standards across properties.

Hyatt standardized on Milestone XProtect (with Axis cameras, Anixter distribution and HP/BCDVideo servers), deploying tiered VMS solutions and tools like Milestone Interconnect and the Customer Dashboard to enable centralized monitoring, remote configuration, and real‑time health checks. The rollout—live in 100+ properties by 2016 with many more planned—improved training and video export, reduced licensing costs through tiered options, supported cross-border investigations (helping catch a prolific jewelry thief), and positioned Hyatt to add analytics and other integrations moving forward.

Hyatt Hotels‎