Case Study: Ministry of Interior, Bulgaria achieves faster incident response and smarter civic security with Milestone Systems

How Sofia brought civic security together with smart video platform

The Ministry of Interior, Bulgaria faced the challenge of strengthening public security across Sofia, including high-profile sites like the National Palace of Culture, while managing a large, fragmented video network from multiple camera vendors. It needed a way to consolidate citywide surveillance data, improve proactive threat detection, and reduce incident response times, so it turned to Milestone Systems and the XProtect video management platform.

Milestone Systems implemented an integrated security system built on XProtect® Corporate, with video analytics and related tools to unify thousands of cameras and connect video with access control, registration, and other internal systems. The result was faster incident response and post-event investigations, stronger real-time situational awareness, and improved detection of suspicious activity; the solution has been so effective that it may be replicated in other Bulgarian cities.

Ministry of Interior, Bulgaria

Maksim Vladimirov

Sr. Expert, Communications & Information Systems