Case Study: Suburban Shopping Center achieves proactive loss prevention and safer shopping with Milestone Systems

How a smart video solution sets a high price to pay for known shoplifters

Suburban Shopping Center in Western Sydney, Australia was dealing with repeated trespassing, shoplifting, and antisocial behavior from known offenders, and its security team was stuck reviewing analogue footage manually after incidents had already happened. The center needed a faster way to identify problem individuals as they entered the property, improve safety for shoppers, and reduce the time spent monitoring screens.

Milestone Systems, working through PMT Security, implemented Milestone XProtect® VMS with Vix Vizion Imagus facial recognition and integrated cameras and servers to create a proactive security platform. The solution enabled automated alerts, identification of banned individuals and their associates, and future expansion; as a result, trespassing dropped to “almost zero” and the security team saved considerable time through automation.