Case Study: Goyang City achieves scalable, reliable 24/7 public safety surveillance with Milestone Systems' XProtect

Goyang, South Korea’s Smart City, Enhances Safety with a World Class Safety Surveillance Implementation

Goyang City, a rapidly growing municipality north of Seoul with major tourism and a population over a million, faced chronic video surveillance problems: frequent downtime that required manual reboots, high maintenance costs, limited scalability (only 25 channels per recording server), and an under-resourced technical team. These issues hampered round‑the‑clock monitoring and left crime‑prone districts and blind spots inadequately covered.

Working with Milestone Platinum Partner Omecca, Goyang replaced its legacy system with Milestone XProtect VMS in under two weeks while retaining existing EMC Isilon storage and adding facility‑management and remote‑export integrations. The new open‑platform solution delivered reliable 24/7 recording with failover, automated alerts, easier camera management (operators can monitor ~100 cameras each), and scalable growth—adding roughly 1,000 cameras per year to reach over 4,700—resulting in improved public safety, lower operational burden, and a future‑proof surveillance platform.

Goyang City

An Dong Soo

Head of Civil Safety Center