Case Study: City of Hartford Police Department achieves 442% higher shooting case solvability with Milestone Systems

Data-driven policing transforms the City of Hartford’s fight against crime

The City of Hartford Police Department faced rising gun violence and limited proof that its existing camera network was helping solve crimes. Working with Milestone Systems and its XProtect VMS, the department needed a scalable way to turn surveillance video into measurable investigative value for homicides and shootings.

Milestone Systems provided an open, integrated platform that connected more than 1,400 cameras with BriefCam analytics, license plate readers, gunshot detection, and secure team collaboration tools. The result was a 442% increase in the solvability of shooting cases with video evidence, plus Hartford’s lowest gun violence levels in 20 years, demonstrating a clear return on investment and stronger public safety outcomes.

City of Hartford Police Department

Chris Mastroianni

Sergeant, Supervisor of C4 Real-Time Crime Center