Case Study: CEGC achieves faster claims reviews with Milliman AI automation

CEGC cuts document review by 5 to 6 minutes per file with Milliman

The customer, CEGC, a leading French insurer, faced challenges with a slow and tedious manual document review process. This inefficiency caused staff frustration and risked client relationships. CEGC engaged the vendor Milliman to develop a generative AI solution to automate these tasks and free up employees for higher-value work.

Milliman's team analyzed CEGC's workflows and built a custom AI model to scan documents and extract specific information like signatures. This solution reduced the time spent per document review by five to six minutes, providing significant time savings and financial benefit. Milliman's work also improved employee satisfaction by automating low-value tasks.

CEGC