Case Study: Georgia Aquarium achieves zero missed services with Millennium Facility Services

Georgia Aquarium achieves zero missed services with Millennium across 550,000 sq ft

Georgia Aquarium, a major entertainment venue spanning 550,000 square feet, faced the challenge of maintaining impeccable cleanliness and compliance across its high-traffic facility. With up to 20,000 daily visitors and complex cleaning protocols, their previous reliance on static schedules and self-reported completions resulted in invisible service gaps and potential guest experience failures. They engaged Millennium Facility Services to build a new, more reliable program from the ground up.

Millennium implemented a digital-first solution utilizing their MillenniumOS platform for tracking and SmartClean IoT sensors for real-time verification. This included GPS check-ins, photo documentation, and sensor-triggered dispatch based on actual usage. The results were significant, yielding 17% more cleaning visits in high-traffic zones, a 40% optimization of labor time, and 119% compliance in critical areas, all while achieving zero missed services in 2024.

Georgia Aquarium