Case Study: Transportation Network Company Scales Global End-User Support with Milestone Technologies Managed Services

Transportation Network Company Scales End-User Support with Milestone Services

Transportation Network Company, a privately held transportation network company headquartered in the San Francisco Bay Area, was growing rapidly across 400+ cities worldwide and needed a scalable way to support surging end-user IT requests. To keep up, the company turned to **Milestone Technologies** for Staff Augmentation and IT Service Desk support, but its internal team soon found the expanding resource model difficult to manage.

**Milestone Technologies** recommended a shift from Staff Augmentation to a Managed Services model and implemented a global Service Desk solution, managing the client’s Tier 1 technicians while the customer handled support beyond Tier 1. The new model gave Transportation Network Company a team of 100+ Tier 1 technicians, reduced internal staffing needs, improved time-to-resolution through analytics-driven service improvements, and helped the company scale globally while saving money and staying focused on core business priorities.