Case Study: United American Insurance Company achieves faster, simpler training for 2,000 agents with Mikogo

United American Insurance Company - Customer Case Study

United American Insurance Company, a 35+-year provider of life and Medicare Supplement coverage, works with thousands of agents across all 50 states and Canada. Those agents rely on the iGO e-App to enroll customers, but their wide geographic spread made consistent training and troubleshooting difficult — the company needed an extremely simple screen-sharing solution that agents could learn quickly.

United American adopted Mikogo for live screen-sharing sessions, enabling the Director of E-Applications to walk agents through the e-App in real time; when agents call with problems they simply join a Mikogo session and the issue is resolved quickly. The result: faster, more efficient training for 2,000 agents, higher agent productivity, strong user satisfaction, and broader adoption of Mikogo for client presentations and off-site training.

United American Insurance Company

Dave Oliver

Director of E-Applications, United American Insurance Company