Case Study: .comdirect achieves 50–70% higher conversion rates and 10–15% faster mortgage closings with Mikogo

Optimize the conversion rate and create transparency

comdirect bank, a leading direct bank and market leader among online brokers serving 1.5 million clients, faced a challenge in property financing: customers demand personal, transparent advice, but phone-only consultations made it hard to convey complex, emotional financial plans and build trust.

By integrating Mikogo’s desktop-sharing, comdirect consultants can visually walk customers through mortgage plans while explaining them by phone, making consultations interactive and transparent. The outcome: stronger customer trust and satisfaction, conversion rates 50–70% higher than phone-only sales, and deal closures about 10–15% faster.

.comdirect

Ingo Leidecker

Head of Processes and Operations Property Financing, comdirect bank