Case Study: Cheelcare improves customer communications and remote call routing with MightyCall

Cheelcare sells a wheelchair by text message with MightyCall

Cheelcare, a company that develops innovative medical equipment like power wheelchairs and assistive devices, faced a customer communication challenge as it grew. Their basic office landline could not effectively route calls to remote and field staff, hindering efficient sales and support. This led them to seek a more robust VoIP system, which they found with vendor MightyCall.

The solution implemented was MightyCall's virtual phone system, which provided intelligent call routing and SMS texting capabilities. This allowed Cheelcare to quickly onboard remote workers and seamlessly direct calls to staff anywhere. A key result was the ability to conduct sales entirely via text message, improving customer engagement. MightyCall's system prepared the team to handle increased communication as they planned to launch new products.

Cheelcare