Case Study: Minor Hotels Australasia builds a 95-person Global Capability Center with MicroSourcing

Minor Hotels Australasia grows to 95+ employees with MicroSourcing

Minor Hotels Australasia, a hospitality business expanding its operations across Australia and New Zealand, needed a scalable staffing model to support growth from new properties and acquisitions. They partnered with the vendor MicroSourcing to explore an offshore staffing solution to meet their increasing operational demands.

MicroSourcing began the partnership with a single offshore hire in Manila for Central Reservations, which validated the model and grew into a 95-person Global Capability Center. The integrated team now supports multiple functions including revenue operations, accounts receivable, and graphic design. MicroSourcing delivered a solution that provided valuable operational knowledge, with some employees achieving tenures of over ten years, and created a foundation for further expansion into IT and other departments.

Minor Hotels Australasia