Case Study: a global eyecare retailer achieves major cost savings with MicroSourcing offshore staffing

a major global eyecare retailer scales to 350+ FTEs with MicroSourcing

One of the largest global eyecare retailers sought to further reduce employment costs and find a new offshore staffing provider in the Philippines to replace their existing partner. Their challenge was to seamlessly transition their operations without business interruption and to hire more specialized technical roles. They partnered with MicroSourcing for its offshore staffing services.

MicroSourcing successfully transferred the client's existing operations with zero interruption, beginning with a team of 100 FTEs for customer service roles. The solution expanded significantly, growing to over 350 FTEs supporting more than 20 specialized roles. This was enabled by MicroSourcing's efficient hiring process, which often filled roles within 30 days. The partnership resulted in major cost savings and operational excellence for the client.