Case Study: Ankle and Sole Podiatry boosts appointments and call handling with Microsolve Cloud PABX

Ankle and Sole Podiatry boosts appointment bookings 40% with Microsolve

Ankle and Sole Podiatry, a multi-site podiatry practice, was struggling with an inefficient communication system reliant on a single mobile phone. This caused constant disruptions during patient consultations, missed calls, and an unprofessional image. To address this, they partnered with vendor Microsolve to implement its mHosted:Telephony cloud PABX solution.

Microsolve implemented a cloud-based PABX system featuring intelligent call queuing and a mobile application, allowing staff to handle calls professionally from any location. The solution completely transformed the practice's communications, ensuring all calls are answered and creating a more professional patient experience. This led to a 40% increase in successful appointment bookings due to better call management.

Ankle and Sole Podiatry