Case Study: John Wiley & Sons achieves an agile, digital culture and faster cross-functional collaboration with Microsoft Teams

Wiley - Customer Case Study

Wiley, the 200‑year education and research publisher, faced the challenge of modernizing its culture and collaboration model to compete in digital markets—moving employees from a paper‑and‑meeting mindset to agile, cross‑functional teamwork. To do this it adopted the Office 365 suite with Microsoft Teams as the central work hub, alongside Yammer, SharePoint Online, OneDrive for Business, Stream, Sway, and OneNote, to create a mobile, connected workplace and a new intranet called The Wire.

Using Microsoft Teams as the core environment, Wiley ran adoption road shows, delivered 85 training classes across 10 offices, and built The Wire to centralize tools and content; the core launch team worked entirely in Teams and met a tight six‑month deadline. The shift produced measurable impact—approximately 80% Yammer adoption, hundreds of Teams created, faster project cycles and cross‑functional collaboration, streamlined external sharing with OneDrive, and a more agile, digital culture driven by Microsoft Teams.

Wiley

Pete Sattler

Senior Vice President and Chief Information Officer