Case Study: UEM Edgenta achieves 77% faster HR service delivery and deeper people insights with Microsoft Teams

Small digital transformations lead to big impacts at UEM Edgenta

UEM Edgenta, a UEM Group asset-management and infrastructure solutions firm based in Malaysia, faced siloed HR information, decentralized workflows, and time-consuming manual reporting that forced staff to work overtime and limited analytics. Leadership tapped Dr. Esther Loo to modernize HR using the Microsoft cloud stack—leveraging Office 365 tools like SharePoint Online, Power BI, PowerApps, Microsoft Kaizala and Microsoft Teams—to deliver fast, practical improvements from within existing systems.

Dr. Loo implemented 15 focused digital-transformation projects using Office 365 services and collaboration via Microsoft Teams and Kaizala, automating reporting and knowledge sharing. The work cut report-preparation time by about 80% for analysts, reduced HR service-delivery hours by 77%, improved headcount utilization by 55%, and saved roughly USD 10,600 by avoiding third‑party software; overall, Microsoft Teams and the wider Office 365 suite helped turn people data into actionable insights that made HR more strategic.

UEM Edgenta

Shanthini Subramaniam

Head of Organizational Design, Development, and Talent Management