Case Study: SAP SE achieves rapid, company-wide collaboration and viral adoption with Microsoft Teams

SAP - Customer Case Study

SAP needed to modernize its digital workplace to support a widely distributed workforce, attract and retain talent, and enable real‑time collaboration across more than 130 countries. To address this, SAP IT adopted Microsoft cloud solutions — notably Office 365 and Microsoft Teams — alongside Windows 10, OneDrive for Business, Skype for Business and Surface Hub to provide cross‑platform, GDPR‑compliant tools and give employees freedom of choice.

Using Microsoft Teams as the collaboration hub, SAP moved from individual email exchanges to chat‑based, channel‑centric teamwork with built‑in co‑authoring and searchable project documents. Adoption went “viral”: 25,000 Microsoft Teams users in four months, 97,000+ Skype for Business callers and millions of conferencing minutes monthly, hundreds of Surface Hubs deployed, reduced business travel, and a measurable jump into the top‑5 companies for employee satisfaction.

SAP

Christian Rapberger

Vice President IT Services