Case Study: Nuance Communications achieves seamless global collaboration and significant cost savings with Microsoft Teams

Nuance Communications - Customer Case Study

Nuance Communications, a global leader in speech‑recognition and AI with more than 8,000 employees across 63 offices, faced costly, hard‑to‑manage on‑premises Exchange, SharePoint and conferencing systems. To modernize collaboration and mobility they chose Microsoft Teams along with the broader Office 365 cloud (Exchange Online, OneDrive for Business, SharePoint Online, Skype for Business Online, Planner and Office 365 ProPlus) to replace their legacy platforms.

Microsoft Teams and the Office 365 suite were rolled out in a planned, low‑impact migration—moving distribution lists and public folders in just 90 days—and Nuance deployed Exchange Online, OneDrive, SharePoint Online, Skype for Business Online and more. The result was a nearly seamless cutover, measurable cost savings (eliminating several million dollars a year in third‑party conferencing costs), better mobility and team collaboration, fewer support requests, reduced desk‑phone use, and stronger built‑in security and compliance thanks to Microsoft Teams and Office 365.

Nuance Communications

Craig Preston

IT Vice President of Infrastructure and Operations