Case Study: Northwell Health achieves streamlined patient care and timely discharges with Microsoft Teams

Northwell Health - Customer Case Study

Northwell Health, New York State’s largest healthcare provider, faced the shift from fee‑for‑service to value‑based care and needed a 360° digital view of patients to speed appropriate discharges, reduce costs, and ensure regulatory compliance. To modernize workflows and eliminate paper-based handoffs, Northwell turned to Microsoft Teams and other Microsoft business applications—including Microsoft Dynamics 365 for Customer Service, PowerApps, and Microsoft Flow—to drive its digital transformation across 23 hospitals and corporate teams.

Using Microsoft PowerApps and Dynamics 365 (with the Healthcare Accelerator and Common Data Service), a clinician-built rounding app was created in just weeks to give physicians, nurses, and administrators real‑time visibility into discharge tasks; Microsoft Flow issues proactive readmission alerts and teams coordinate care via Microsoft Teams. The result: streamlined daily rounds and discharge workflows, faster app development, reduced developer time spent on HIPAA/security, initial deployments at select locations, and a platform that supports AI chatbots and new patient‑engagement projects—demonstrating measurable improvements in agility and operational efficiency enabled by Microsoft Teams.

Northwell Health

Vishwanath Anantraman

Chief Information Architect