Case Study: Powerfleet achieves seamless business continuity with Microsoft Teams

Leading mobile workforce management company leverages cloud solutions for customer success

Powerfleet, a leading provider of connected commercial-vehicle IoT solutions serving tens of thousands of customers, faced a sudden surge in sales and service demand after a government ELD mandate and then a flood that left many employees unable to access its Toronto offices. The company needed cloud-based tools to support business processes, improve customer communications, and enable fast continuity—deploying Microsoft Teams (alongside Azure and Dynamics 365) to maintain collaboration and operations.

Microsoft Teams enabled immediate chat, file sharing, voice and video calling so Powerfleet’s workforce could work entirely remotely and keep customer service running during the crisis. As a result, operations remained fully functional through the disaster, the transition to remote work was seamless, and leadership credited the Microsoft technology portfolio (including Microsoft Teams) with supporting rapid growth—helping drive year-over-year expansion of more than 50%.

Powerfleet

Tony Lourakis

Chief Executive Officer