Case Study: Saiseikai Kumamoto Hospital achieves improved quality, efficiency, and patient care delivery with Microsoft Teams

Japanese hospital improves quality, efficiency, delivery of medical care by communicating with Microsoft Teams

Saiseikai Kumamoto Hospital, a large Japanese health provider with over 10,000 employees, needed to reduce administrative burdens on medical staff, improve cross-department communication, and strengthen work-style reform and disaster readiness while maintaining JCI-quality standards. To modernize information sharing and free clinicians to focus on patient care, the hospital adopted Microsoft Teams (with broader Microsoft tooling in their environment, including Intune).

Saiseikai Kumamoto Hospital implemented Microsoft Teams across Nursing, Clinical Engineering, Radiology and the Director’s Office, creating ward-based teams (30–40 people) to send shift-duty messages, share meeting minutes and equipment manuals, and collaboratively edit rosters and schedules. Microsoft Teams shortened morning/evening liaison times, streamlined information sharing so staff can spend more time on clinical work, and provided a cloud-ready communication platform the hospital plans to expand to improve operational efficiency and disaster resilience.

Saiseikai Kumamoto Hospital

Koichi Nakao

President and CEO