Case Study: Intertours achieves streamlined scheduling and improved collaboration with Microsoft Teams

Intertours - Customer Case Study

Intertours, a small travel agency in Offenbach, Germany, struggled with time-consuming, paper-based accounts management and appointment scheduling as its client base grew. To modernize collaboration and streamline bookings the company adopted Microsoft Teams and other Microsoft cloud tools—Office 365 Business Premium (including Microsoft Bookings) and Dynamics 365—working with partner Aluxo to begin its digital transformation.

Aluxo deployed Microsoft Teams alongside Office 365, Microsoft Bookings and Dynamics 365 to digitize workflows, automate scheduling and CRM, and enable chat, presence and video conferencing. The solution automated booking confirmations and reminders, created customer contacts automatically, reduced phone calls and administrative effort, and cut administration costs—delivering faster, more transparent collaboration and measurable time savings for Intertours with Microsoft Teams at the core of the new setup.

Intertours

Marc Will

Chief Executive Officer