Case Study: Mashreq Bank achieves 50% increase in digital transactions and accelerated growth with Microsoft Teams

International banking institution increases growth and market share through digital transformation

Mashreq Bank, a long-established international bank based in the United Arab Emirates, faced the dual challenge of rapidly shifting to digital banking while strengthening mobile productivity and security for its frontline staff. To modernize operations and consolidate multiple apps and devices, Mashreq partnered with Microsoft Teams and other Microsoft solutions (Surface Pro, Azure, Dynamics 365, and Microsoft 365) to replace legacy tablets and email security tools and enable a more mobile, data-driven workforce.

Working with Microsoft Teams as part of the broader Microsoft platform, Mashreq implemented Surface devices, Azure, Dynamics 365 and Microsoft 365 to unify customer workflows, collaboration, and security. The transformation raised digital transaction share to 94% (from roughly 30–40%), cut new-account opening time to 10 minutes, reduced paper use by 45%, made branch staff three times more effective, and saved about USD 250,000 annually in security costs—demonstrating clear productivity, customer experience, and cost benefits from the Microsoft Teams-led solution.

Mashreq Bank

Sandeep Chouhan

Executive Vice President and Group Head of Operations and Technology