Case Study: HK Express achieves enhanced collaboration and streamlined operations with Microsoft Teams

HK Express - Customer Case Study

HK Express, Hong Kong’s first low-fare airline serving 27 destinations, needed to keep operations efficient and costs low while securing end-to-end booking platforms and preparing for AI-driven personalization. To address these challenges, HK Express adopted Microsoft Teams as part of a broader Microsoft Cloud strategy (Azure, Office 365, Power BI) to strengthen security, collaboration and analytics.

Using Microsoft Teams alongside Azure services (Azure Backup, Azure SQL Database, Azure Virtual Machines, Azure VPN Gateway, Azure Traffic Manager, Azure Redis Cache, Azure Load Balancer, Azure Storage), Office 365 and Power BI, HK Express implemented a Defense-in-Depth security posture, unlocked AI and machine-learning capabilities for personalized booking analytics, and streamlined employee collaboration to reduce operational hassles and improve audit and management accountability. The result is a digital transformation with enhanced security, better collaboration and AI readiness—enabling more personalized customer experiences and more efficient operations with Microsoft Teams central to workforce collaboration.

HK Express