Case Study: Grey achieves borderless global collaboration with Microsoft Teams

Grey - Customer Case Study

Grey, the century-old creative agency Grey (part of WPP), needed to connect talent across 400 offices in 154 cities and 96 countries to deliver fast, high-quality work while avoiding the chaos of mismatched collaboration tools. To realize its “Borderless Grey” vision—keeping specialized resources securely and seamlessly connected regardless of geography—the firm adopted Microsoft Teams as part of a broader Microsoft 365 rollout to provide a single, low-friction platform for global creative collaboration.

Using Microsoft Teams (with OneDrive and SharePoint Online), Grey established project channels that centralize conversations, files, templates and docket tracking, improving transparency and reducing email friction. The vendor’s tools delivered measurable business impact: “immense efficiency gains,” elimination of missing or transcribed docket numbers, faster onboarding of hires and contractors, stronger team engagement, and greater security and mobility for distributed teams.

Grey

Neil McPhedran

General Manager