Case Study: Johnson Controls achieves enhanced collaboration and proactive IT support with Microsoft Teams

Global manufacturer stays in the lead with usage insights that enhance collaboration

Johnson Controls, a global manufacturer serving more than 120,000 employees, needed better insight into how its collaboration and productivity tools were being used so it could drive adoption, support a self-service change-management model, and optimize IT spend. To meet that challenge it turned to Microsoft Teams and the broader Microsoft 365 usage analytics available through the Microsoft 365 admin center, Power BI, and the Microsoft Graph API for reporting and monitoring.

Microsoft Teams helped deliver centralized usage reporting, service-health dashboards, and Power BI-driven analytics that replaced slow, manual reporting and made adoption, active-user trends, and license consumption visible in near real time. With Microsoft Teams’ analytics, Johnson Controls’ IT team can proactively target communications and training, optimize licenses and cloud consumption, and support its global workforce more efficiently—improving productivity and enabling faster, data-driven decisions across the organization.

Johnson Controls

Steve Sanderson

Engineering Manager for Collaboration and Cloud Service