Case Study: Clifton Coffee Roasters achieves streamlined operations and cost savings with Microsoft Teams

Clifton Coffee Roasters - Customer Case Study

Clifton Coffee Roasters, a Bristol-based specialty coffee roaster serving 850 wholesale customers, faced fragmented communication and paper-based field processes as it scaled. To modernize and secure its operations, the company worked with partner Changing Social to adopt Microsoft 365 Business — including Microsoft Teams, OneDrive for Business and SharePoint Online — to consolidate tools and improve collaboration.

Using Microsoft Teams and the broader Microsoft 365 toolkit, Changing Social and Clifton replaced all legacy collaboration tools in about two months and introduced QR-code workflows with Microsoft Forms to digitize service logs and roastery checks. The move eliminated Dropbox (£2,500 saved), cut tasting-note handling from 30 to 10 minutes across 58 coffees (≈£1,000 saved), boosted water-filter sales by 30%, and saved roughly an hour per week per employee (over £500/week), enabling Clifton Coffee Roasters to compete with larger firms.

Clifton Coffee Roasters

Josh Clarke

Director of Coffee