Case Study: Chesterfield County streamlines workplace experiences and saves $800K with Microsoft Teams

Chesterfield County - Customer Case Study

Chesterfield County’s Department of Social Services faced a 20-year-old technology stack, heavy manual processes, duplicated records, and rising turnover as workloads grew—so the county sought a modern platform to streamline casework and centralize data. Working with Microsoft Teams as part of a broader Microsoft solution, Chesterfield County adopted Dynamics 365 for Customer Service to modernize workflows and improve staff productivity.

The vendor implemented Microsoft Dynamics 365 (alongside tools such as Microsoft Teams, Azure, Power BI and Office 365) to centralize documents, digitize records, and automate routine tasks. The rollout stayed under the $1.3 million budget and produced a net savings of $800,000, shortened task times, enabled a move toward paperless operations, and improved staff experience and retention—demonstrating measurable efficiency gains for Chesterfield County.

Chesterfield County

Debra Silbert

Sr. Systems Analyst at the Department of Social Services