Case Study: Charles Taylor InsureTech achieves $1M cost savings and unified global collaboration with Microsoft Teams

Charles Taylor InsureTech - Customer Case Study

Charles Taylor InsureTech, a global professional‑services provider to the insurance market, faced a fragmented IT estate after multiple mergers and acquisitions, rising total cost of ownership, and stricter GDPR-driven compliance requirements. To unify employees’ work, strengthen data protection, and lower operating costs the company adopted Microsoft 365 (including Microsoft 365 E5, Azure Information Protection P2 and other Enterprise Mobility + Security components) and engaged partner Bytes, with Microsoft Teams highlighted as a core vendor/product for consolidating collaboration.

By using Microsoft Teams to replace five separate telephony and collaboration solutions and pairing Microsoft 365 security tools (Azure AD P2, Azure ATP, Office 365 ATP, SharePoint Online, Windows Defender ATP), Charles Taylor InsureTech reduced travel and collaboration costs, cutting an estimated USD 980,000 via Teams Meetings and projecting more than USD 1 million in total TCO savings over three years. Microsoft Teams also helped eliminate shadow IT, enable secure document classification and coauthoring, and improve customer collaboration and productivity across the global workforce.

Charles Taylor InsureTech

Tom Maleczek

Chief Technology Officer