Case Study: Carpool Agency achieves 90% reduction in fixed costs and a mobile, collaborative workforce with Microsoft Teams

Carpool Agency - Customer Case Study

Carpool Agency, a boutique internal communications consulting firm in Bellevue, Washington, faced the challenge of proving a low‑cost, highly flexible collaboration model to clients while keeping a distributed team connected and secure. The agency adopted Microsoft Teams as the centerpiece of Office 365 (with OneDrive for Business, SharePoint Online, and Windows 10) to enable a mobile, digital workplace that could showcase modern collaboration best practices.

Using Microsoft Teams and the broader Office 365 suite, Carpool transitioned to a 100% mobile operation with always‑on security, contextual workflow tracking, and faster response times through threaded team conversations. The Microsoft Teams–centered solution cut the agency’s fixed costs by about 90%, strengthened collaboration and project handoffs, and enabled flexible work hours without sacrificing productivity or security.

Carpool Agency

Jarom Reid

CEO