Case Study: Air France elevates customer service and empowers employees with Microsoft Teams

Air France - Customer Case Study

Air France, a global airline carrying some 87.3 million passengers annually, needed to elevate customer service and empower a geographically dispersed workforce by breaking down silos and accelerating idea sharing. To build a modern, mobile workplace and give employees the tools to collaborate and innovate, Air France adopted Microsoft technologies including Microsoft Teams as part of an Office 365 deployment (Yammer, SharePoint Online, Skype for Business).

Using Microsoft Teams alongside Office 365 services, Air France connected more than 46,000 employees on social and collaboration platforms, enabling rapid knowledge sharing and faster decision making. That agility produced measurable wins—Yammer-driven reports led to identifying a snack-packaging defect and securing a supplier refund and replacement within 48 hours—demonstrating how Microsoft Teams and the Office 365 suite improved reactivity, productivity, and customer service.

Air France