Case Study: Republic Parking Northwest achieves streamlined operations and reduced management time with Microsoft SharePoint

Parking operations flow smoothly, reduce management time with Office 365 solution

Republic Parking Northwest, an Impark company managing more than 200 parking lots across eight states, needed to improve operations after handling about 10,000 calls a month from unattended properties reporting broken gates, card readers, and other issues. The company lacked a reliable way to ensure operations managers followed up on reported problems quickly, risking revenue loss and poor customer experience.

Microsoft Partner Provoke Solutions built a location‑customized operations system on Microsoft Office 365 and SharePoint Online that lets managers view tasks on mobile devices, document and report issues, and track resolution times while leadership sees consolidated performance rollups. The new workflow reduced management follow‑up time dramatically (from hours a day to hours a week for some staff), sped repairs, lowered revenue leakage, improved team collaboration, and increased customer satisfaction.

Republic Parking

Brendan McClain

Operations Manager