Case Study: Interfisa Banco achieves 20% cost reduction and 50% fewer help-desk tickets with Microsoft SharePoint

Paraguayan Bank Standardizes Its Processes and Reduces Costs with Office 365

Interfisa Banco, a mid‑size Paraguayan bank with more than 600 employees across 45 branches, needed to standardize and streamline fragmented internal systems. Operations relied on multiple temporary services, duplicated processes and licenses, and manual workflows (for example, vacation requests requiring PDF downloads and paper forms), creating wasted time, space and support overhead.

Interfisa migrated to Office 365—including Exchange Online, SharePoint and Skype for Business—to centralize workflows and automate routine tasks (employees now submit vacation requests via SharePoint with one click). The move cut costs by about 20%, reduced help‑desk tickets by 50% and failures by 20%, enabled significant travel‑cost savings through Skype, and freed IT to focus on core infrastructure while the bank scales the solution across other departments.

Interfisa Banco

Andres Delgado

IT Manager