Case Study: Hyster-Yale Group achieves global resource visibility and disciplined project management with Microsoft Project Online

Global lift truck manufacturer takes project management up a level with Microsoft Project Online solution

Hyster Yale Group, a global lift-truck manufacturer, needed a scalable project-management solution to run a product-development portfolio of more than 200 projects with roughly 600 engineers across 17 subsidiaries and multiple time zones. Its in-house tool lacked adoption and visibility, and leadership wanted to embed PMBOK discipline and improve resource allocation—so Hyster Yale Group implemented a Microsoft Project–based solution, deploying Microsoft Project Online alongside SharePoint and Power BI.

Using the Sensei PPM Beacon (branded internally as the Global Resource Planning Tool) built on Microsoft Project Online, Hyster Yale Group standardized processes, automated reminders with the “Hassel Bot,” and unlocked portfolio reporting that handles millions of records. The Microsoft Project solution boosted engineer compliance and timely data capture, improved global resource assignment and speed of staffing decisions, provided instant visibility into project hours (supporting R&D tax-credit tracking), and delivered measurable cultural change and growing adoption across the company.

Hyster Yale Group

Terry Snapp

Global Product Development Process Leader