Case Study: Virgin Atlantic achieves rapid app development and improved customer service with Microsoft Power Apps

Virgin Atlantic easily creates custom-built mobile applications with Microsoft Power Apps and Dynamics 365

Virgin Atlantic, a UK airline with nearly 10,000 employees serving about 5 million passengers a year, needed to give its highly mobile workforce useful tablet apps for tasks ranging from passenger manifests and VIP service to safety and compliance checks. To avoid long, costly traditional development, the airline adopted Microsoft Power Apps (alongside Dynamics 365, Power Automate, Power BI, SharePoint Online and Office 365) to empower subject-matter experts to build custom applications and improve employee engagement and customer service.

Using Microsoft Power Apps, Virgin Atlantic developed customer-facing and operational apps — for example, a Clubhouse Spa app integrated with Dynamics 365 and a tablet-based engineering compliance app with Power BI dashboards and Power Automate alerts — that replaced paper processes, automated reporting, and created a 360-degree customer view. The Power Apps approach delivers simple apps in an hour or two and more complex apps in two to three weeks, reducing third-party costs, speeding delivery, and improving customer satisfaction and operational efficiency.

Virgin Atlantic

Manuela Pichler

Business Systems Development Manager