Case Study: Teladoc Health achieves major operational efficiency and thousands of hours saved with Microsoft Power Apps

Transforming telehealth operations with Copilot

Teladoc Health, a U.S. health provider with 1,000–9,999 employees, faced fragmented systems and processes following rapid growth and acquisitions, putting pressure on operational efficiency, profitability, and care quality. To address this, Teladoc partnered with Microsoft Power Apps and deployed Microsoft Copilot for Microsoft 365 alongside Power Apps, Microsoft Graph, and Power BI to standardize workflows and automate internal processes.

Using Copilot and Microsoft Power Apps tools, Teladoc automated routine tasks, streamlined onboarding, and strengthened security, cutting service-ticket resolution from four days to just hours. The change saved employees about five hours per week (thousands of hours annually), freed leaders to engage more with their teams, and delivered measurable operational efficiency gains across the organization.

Teladoc Health

Eddie Swafford

Vice President of Operations