Case Study: T-Mobile saves over $4M and 97,000 hours with Microsoft Power Apps

T-Mobile - Customer Case Study

T-Mobile, one of the largest wireless carriers in the United States, needed a better way to manage internal processes. The company used Microsoft Power Apps and Power Platform to replace a legacy approach with a more efficient app-based workflow.

With Microsoft Power Apps and Power Automate, T-Mobile saved over $4M USD and 97,000 hours with a single app. Microsoft Power Platform also helped improve core process efficiency by 12x and reduce errors from 7% to 0%.

T-Mobile

Brian Hodel

Principal Power Platform Developer, Senior Systems Analyst