Case Study: Standard Bank achieves rapid digital transformation and empowers business-led app development with Microsoft Power Apps

Standard Bank South Africa creates a Center of Excellence for the Power Platform

Standard Bank, the largest bank in Africa with about 12 million customers and 54K+ employees, faced widespread manual, paper-based processes and a need to extract more value from its Office 365 investment while digitizing mobile and backend workflows. Routine tasks—like ATM inspections done on clipboards that could take up to two weeks to report—highlighted the bank’s challenge and the limits of a central IT team. To address this, Standard Bank adopted Microsoft Power Apps (alongside Microsoft Flow, Power BI, and SharePoint Online) to enable faster, mobile-first solutions.

Standard Bank’s IT team created a Power Platform Center of Excellence that uses Microsoft Power Apps to train and embed business units in building their own apps; an ATM inspection prototype was built in 24 hours and now 300+ inspectors generate over 5,000 inspection reports monthly. The CoE has helped deliver 350+ solutions, provided hands-on training to roughly one-third of staff, reduced paper and handoffs, sped fault resolution, improved customer experience (reflected in NPS), and cut costs by avoiding external consultants — all achieved using Microsoft Power Apps.

Standard Bank

Lan Doyle

Head of Employee Experience Engineering