Case Study: Rabobank achieves faster client engagement and on-the-go banker productivity with Microsoft Power Apps

Rabobank goes mobile to make bankers more effective away from the office and onsite with clients

Rabobank, a global Dutch bank serving millions of customers, faced a challenge making its relationship managers effective while spending 50–60% of their time on the road: they often lacked up‑to‑date CRM information before client meetings and could take a week or two to file reports afterward. To solve this, Rabobank partnered with Microsoft Power Apps (with Microsoft Consulting Services and Dynamics 365) to create a mobile CRM solution tailored to their needs.

Microsoft Power Apps implemented ClientLink Mobile as a hybrid Power Apps application that unifies client data, gives managers real‑time visibility into recent contacts and opportunities, and lets them create and share reports while still on the road. The solution cut reporting delays (previously up to two weeks) by enabling on‑the‑spot filing, improved banker productivity and responsiveness, and—after a successful pilot—Microsoft Power Apps is supporting Rabobank’s rollout across Asia and plans for global deployment, with knowledge transfer enabling Rabobank to maintain and expand the app.

Rabobank

Anneke Broere

Business Owner