Case Study: Rabobank streamlines reorganization and customer support with Microsoft Power Apps

Rabobank - Customer Case Study

Rabobank was reorganizing its workforce as it moved to a new digital model, but the process was slow and manual. HR professionals spent weeks comparing Excel spreadsheets to match employees with new roles, and the bank also needed a better way to manage customer calls and scale low-code development securely.

Using Microsoft Power Apps, Power Automate, and Microsoft Power Virtual Agents, Rabobank built controlled, automated solutions for reorganization, customer support, and internal development. The reorganization app reduced analysis time from three weeks to three minutes and achieved 99.1% placement accuracy. The virtual agent solution increased chatbot usage by 25% and now handles 40-50% of customer calls without escalation, equal to 60,000 to 80,000 calls per month, while more than 2,500 Power Apps and Power Automate solutions are now in use across the organization.

Rabobank

Derco Zeegers

Lead Product Manager